Support Policy

At Exporter Zone, we are committed to delivering high-quality support to ensure a smooth, reliable, and professional experience for both buyers and sellers across all sectors of our platform.

1. Customer Support Services

Our support team is available to assist you with a wide range of issues, including:

• Account registration and profile management

• Product listing setup and management

• Purchase processes and order tracking

• Shipment coordination and delivery inquiries

• Payment-related questions

• Dispute resolution guidance

• Technical issues or platform errors

2. How to Contact Us

You can reach the Exporter Zone customer support team through the following official channels:

? WhatsApp: +90 532 326 03 80
? Phone: +90 532 326 03 80
? Email: info@exporterzone.com

? Support Hours: Monday to Friday, 09:00 – 18:00 (GMT+3)

3. Response Time

We aim to respond to all inquiries within 24–48 hours.
For urgent matters, we recommend contacting us via WhatsApp or phone for faster response.

4. User Responsibilities

To ensure we serve you efficiently:

• Please provide clear, complete, and accurate information about your issue.

• Maintain respectful and constructive communication at all times.

• Avoid spam, repetitive requests, or misuse of support channels.

5. Feedback

We highly value your feedback and continuously strive to improve our services.
Please feel free to share your suggestions, complaints, or improvement ideas through any of the contact channels listed above.

Thank you for choosing Exporter Zone — your trusted gateway for global B2B export success.
We are here to support your growth and trade efficiency.