Return Policy

At Exporter Zone, we are committed to maintaining a secure and trustworthy trading environment for both buyers and sellers. This Return Policy outlines the rules and procedures related to product returns, dispute resolution, and legal remedies across all sectors served on our platform.

1. Platform Role

Exporter Zone functions as a neutral B2B marketplace. We facilitate connections and digital infrastructure between buyers and sellers, but we do not own, manage, or control the products or transactions directly.

2. Return and Refund Responsibility

• Returns, refunds, and disputes are primarily the responsibility of the buyer and seller involved in the transaction.

• Both parties are encouraged to communicate directly regarding any issues related to product quality, quantity, compliance, or shipping.

• Exporter Zone supports transparent and fair resolution of any disagreements, but does not act as a mediator unless legally required.

3. Legal Enforcement and Support

In cases of fraud, unresolved disputes, or bad-faith behavior, Exporter Zone reserves the right to:

• Initiate legal procedures to protect all parties involved

• Share required data with authorized legal institutions

• Suspend or terminate user accounts involved in misconduct

All users agree to fully cooperate in any internal investigations or legal actions.

4. Return Conditions

• Products eligible for return must meet the return conditions specified by the seller, and comply with local/international regulations.

• Returned goods may be inspected and verified upon arrival before any refund or replacement is issued.

5. Prohibited Returns

Items that cannot be returned may include:

• Perishable or time-sensitive goods (e.g. fresh food)

• Customized, made-to-order, or hygiene-sensitive products

• Any item specifically marked “non-returnable” in the listing

6. Limitation of Liability

Exporter Zone and İnternetekoy Bilgi Teknolojileri Ltd. Şti. are not liable for direct or indirect losses, damages, or delays related to returns or refunds. However, we provide assistance to enforce applicable legal rights when necessary.

7. Contact

For return-related issues, please contact the seller directly first.
If you require platform assistance, you may reach the Exporter Zone support team at:
? info@exporterzone.com

8. Governing Law

This Return Policy is governed by the laws of the Republic of Turkey.
All disputes will be subject to the jurisdiction of courts located in Afyonkarahisar, Turkey.

By using Exporter Zone, you acknowledge and agree to comply with this Return Policy, designed to ensure fair trade and legal compliance for all parties involved.